Returns & Exchanges
At Tiptree, we take great pride in the quality of our preserves and fine foods; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer returns on damaged or incorrect items within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photographs of the packaging and product labels if you received a damaged item or an incorrect shipment.
Await Authorization
Our quality control team will review your request and provide a return authorization code and instructions on whether the item needs to be sent back.
Receive Refund or Replacement
Once approved, we will process a full refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing